Escalation
op2 uses precise escalation procedures to reduce issue resolution time. During a high or critical severity issue, op2 management and executives become directly involved to manage the issue until resolution.
Resolution Management
op2 uses resolution management by skilled professionals to manage customer relations and technical expertise to ensure timely resolution of customer issues.
Issue Tracking
op2 maintains historical support records for every customer support issue to reduce resolution time.
Customer Documentation
op2 maintains customer architecture and office configurations to reduce resolution time.
